Odoo support
Someone who already knows your Odoo.
Go-live is the start of Odoo's working life. Our support plans give you a named team for fixes, small changes, monitoring and upgrades, whether we built your system or not.
Official Partner
What a plan covers
One team that knows your setup.
- Issue handling. Bugs, broken reports and access problems, logged and tracked to resolution.
- Small changes. New fields, report tweaks and workflow adjustments, from a monthly pool of hours.
- Monitoring and backups. Server health, scheduled jobs and backup checks, so problems surface before users notice.
- Version upgrades. Planned moves to newer Odoo versions, tested on a copy of your database first.
- User help. Answers for your team when they're unsure how to do something in Odoo.
Taking over an existing system
If someone else built your Odoo, we start with a short review of the configuration and custom code. You get a plain report of what's there, what's risky, and what we'd fix first. Then we agree a plan.
Larger changes, such as new apps or a re-implementation, run as projects under our implementation methodology.
Questions
How fast do you respond?
Response times are agreed in your plan, with faster handling for issues that stop work, such as payroll or invoicing.
Do unused hours roll over?
We agree this per plan. Ask us and we'll set it out in the proposal.
Can you support Odoo.sh or self-hosted installs?
Yes, both. We'll ask for the access we need during onboarding.
See the whole Odoo picture
Support is one part of our Odoo ERP Solutions, alongside implementation and custom modules. See how the pieces fit together.
Next step
Keep your Odoo in good shape.
Tell us how your Odoo is set up and what needs attention. An engineer replies within one business day with next steps.